Returns & Refunds Policy

AREA OFFICE RETURNS & REFUND POLICY 

Thanks for shopping at Area Office

If you are not entirely satisfied with your purchase, we’re here to help. So, we go the extra distance to provide you with a comprehensive returns policy to make sure you enjoy the Area Office experience. If you’re not happy with your purchase, change your mind, or for any other reason, don't worry! Simply return the product in its original packaging within 7-days of receiving your order (exclusions apply*) to our warehouse.

RETURNS 

You have 7 days calendar days to return an item from the date you received it

a 25% handling and restocking fee applies.

To be eligible for a return, your item must be in the same condition that you received it

Your item must be in the original packaging unopened 

All returns are given store credit less the freight handling and restocking fee

REFUNDS 

Once we have received your item, we will inspect it and notify you that we have received your return item

We will immediately notify you on the status of your refund after inspecting the item 

If your return is approved, we will initiate a refund in the form of a store credit 

 

Cancellations

Unfortunately, we do not cancel orders for reasons, including but not limited to changing your mind, ordering the wrong items or changes in customer requirements.

No order may be cancelled except with prior consent in writing by AO and on terms which will indemnify AO against any losses suffered by AO including a minimum cancellation and restocking fee not less than 25% of the value of the products. We do not refund or cancel orders due to cancellation requests by customers, due to delays in product lead times, delays in shipping, or delays in supply of your order caused by any reason. We reserve the right to cancel any order, products or services for any reason whatsoever.

PRODUCTS TRANSIT DAMAGE VIA CUSTOMER PICKUPS

Please note that all items are inspected prior to customer collection. It is always the customer's responsibility to ensure safe pick-ups and deliveries to and from the warehouse. Area Office is not responsible for any transit damage that occurs in the event of customer pick-ups. As such, Area Office is not required to refund you the total product cost and/ or replace the damaged item for you.

Damage in transit

If any goods arrive damaged, please contact us immediately. We request that you take a photo of the damaged item and email it to us admin@areaoffice.com.au. Area Office will then arrange a replacement to be sent out to you as soon as possible.